Video visits are not covered by all insurance plans. Watch our “how-to” videos for more information on how to complete your appointment:

Tips to Get the Most Out of Your Video Visit.

Guide for Video Visits on the Mobile App.

Guide for Video Visits on Your Computer.

Check the camera, microphone, and speakers on your device to make sure they are working.ĭownload our step-by-step guides for detailed instructions:.

If there are photos you would like to share with your provider, make sure to use the Document/Image/Photo ID questionnaire.

Complete assigned pre-visit questionnaires.

Make sure internet browser pop-up blockers are disabled for Zoom.

Download Zoom on the device you will be using:.

This can be done as early as a week ahead of time.

Complete PreCheck-In for your appointment in M圜hart.

If using a smartphone for your visit, download the M圜levelandClinic app or the M圜hart mobile app.

If you haven’t already, activate your M圜hart account.

We recommend you complete these steps at least one day prior to your appointment: How do I prepare for my video visit or virtual shared medical appointment? If you wish to participate in a virtual shared medical appointment, the Zoom application must be installed on the device you will use for the visit. Video visits require access to a smartphone, tablet, or computer with a camera, microphone, and speakers. What equipment do I need for a video visit or virtual shared medical appointment? Learn more or download the app today to access the Cleveland Clinic services you trust from a single source. You can log in to the M圜levelandClinic app or website using your M圜hart username and password. M圜levelandClinic is everything you know and love about M圜hart plus additional services like 24/7 on-demand virtual visits for non-emergency concerns. Video Visits & Virtual Shared Medical Appointments What is M圜levelandClinic®?

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